UK Delivery As this is a custom order, please allow up to 2 weeks for your finish to be completed. Your radiator will be ready for dispatch within 1 working day of completion, and we will contact you to arrange the most suitable delivery time. Once it has been dispatched, you will receive tracking information so that you can follow its progress every step of the way.
There are no hidden checkout fees. We cover the cost of pallet delivery for cast iron radiators up to 1200mm in length, to standard mainland UK addresses. Should your address be classed as non-standard, a surcharge will apply, and we will notify you of this before your order is processed. Please note that drivers are unable to bring items inside, so your order will be delivered to the nearest accessible point at your property boundary. As this is a heavy item, we ask that two people are available on the day.
XL radiators (over 1200mm in length) exceed the size of a single pallet and will therefore arrive in two pieces. In these cases, an assembly tool is supplied at £84 (incl. VAT). It is required to join the pieces and is refundable upon return.
We strongly recommend that you do not book installers, or make any arrangements dependent on a specific delivery date, until your order has arrived safely. The estimated delivery date and any associated delivery costs for this product are shown above the checkout button. Should you wish to clarify anything before purchasing, please call us on 020 3740 1246, or read our shipping policy for further information.
Change of Mind Returns You have 14 days from the date of delivery to notify us of a return by emailing customercare@icecoldspice.com. So that we can process your request promptly, please include all of the following in a single email: your order number; whether the return is for change of mind, or because the item is faulty or damaged; clear photographs showing the condition of the item and its original packaging; and confirmation that the item has not been used and that no installation has been attempted. You will then have a further 14 days in which to return the item.
Goods must be returned in their original condition and packaging, and all returns are inspected on receipt. Where an item has been used, installed, damaged or handled beyond what is reasonably necessary, resulting in a reduction in value or resaleability, we reserve the right to make an appropriate deduction from your refund to reflect that loss, up to the full purchase price. Any refund due will be issued within 14 days. Please note that rejected deliveries or failed delivery attempts may be treated as change of mind returns, and return postage for these is at your own cost.
Bespoke, Made to Order and Pre-Order Items These items cannot be returned for any reason, unless they are faulty or not as described.
Faulty or Incorrect Items Please inspect the packaging and the item carefully on delivery, and report any visible damage before signing for the goods with the driver. If damage is visible, we recommend refusing the package and making your reason clear to the driver. Please contact us as soon as possible, ideally within 48 hours, by emailing customercare@icecoldspice.com with your order number, photographs of the item and a description of the issue. All faulty items are assessed in conjunction with the manufacturer, whose findings will inform the resolution offered.
For our complete returns policy, please click here. We review our policies regularly to ensure they remain clear, fair and in line with industry standards.
Your statutory rights are not affected.
