ABOUT US

The UK's Online Destination For Luxury Living

Chosen by homeowners & trade professionals.

 

Hi, I'm Laura

I'm the Founder of Ice Cold Spice. I'm so happy you're here.

After 15 years working with some of the UK's favourite retail brands, I know what exceptional customer service looks like. I've also seen how the industry has changed. Online stores sell and forget.

 

My role is simple: to make sure every customer receives a personal experience from start to finish. It begins with hand picking everything from the top manufacturers in Europe, through to our aftercare.

 

But don't just take my word for it. See what our customers have to say.

 

Laura, Founder & CEO 

WHAT PEOPLE SAY ABOUT ICECOLDSPICE.COM

Excellent customer service

Excellent customer service - fully engaged in supporting a home project. Very impressive and so unusual nowadays. Highly recommended.

- Christine-Ann

We’d been looking for a stylish…

We’d been looking for a stylish radiator for our countryside house for ages and it turned out to be far harder than expected. Ice Cold Spice came through with the best selection we’d seen. Delivery was quick and they even helped with the installation. Their customer service team were easy to reach and happy to answer questions about the manual and fitting. Excellent service from start to finish — we’ll definitely use them again.

- Karolina

Brilliant, from start to finish

The grill was actually ready much quicker than the estimated time provided and I was given very flexible delivery options once the shipment was ready. The delivery was completed perfectly and I had another call shortly afterwards (as I was assembling it) to check everything was all in order…. It was! I couldn’t be happier. This is an amazing company, and I will be using them again, without hesitation.

- Chris

Call us old fashioned, but we love proper customer service.

 

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