UK Delivery
Tracking information is not provided, but our delivery team will call you to arrange your preferred delivery date.
Your order will be delivered to the nearest accessible point at your property boundary — drivers are unable to bring items inside. As this is a heavy item, please have two people available on delivery day.
We strongly recommend not booking installers or making any arrangements that depend on a specific delivery date until your order has arrived safely.
Estimated delivery dates and any associated delivery costs are indicated above the checkout button on this product page. If you would like to clarify this before purchasing, please call us on 020 3740 1246.
Worry-Free Delivery Insurance
At checkout, you'll have the option to add our Worry-Free Delivery Insurance. This covers your order against transit damage, loss in transit, and theft on delivery. We'd strongly recommend it for peace of mind.
Change of Mind — Standard In-Stock Returns
You have 14 days from delivery to request a return by emailing customercare@icecoldspice.com with your order number and reason for return. You then have a further 14 days to send the item back.
Items must be unused, uninstalled, in original packaging, and in resaleable condition. Please note rejected deliveries or failed delivery attempts are classed as change-of-mind returns.
Return postage is at your own cost. Refunds are issued within 14 days of us receiving and inspecting the item.
Bespoke, Made-to-Order, and Pre-Order Items
These cannot be returned for change of mind, unless faulty or not as described, subject to your statutory rights.
Faulty or Incorrect Items
Please inspect the packaging and item carefully on delivery and report any visible damage before signing for the goods with the driver.
We recommend refusing the package if there is visible damage and making this reason clear to the driver.
Contact us as soon as possible — ideally within 48 hours — by emailing customercare@icecoldspice.com with your order number, photos of the item, and a description of the issue.
All faulty items are assessed in conjunction with the manufacturer, whose findings will inform the resolution offered.
For our complete returns policy, please click here.
Your statutory rights are not affected.