01. DOWNLOAD PRODUCT DATA SHEET
We Add Value To You
Free Shipping
Free shipping on any order of $150
or more.
Full Refund
If your product aren’t perfect, return them for a full refund
Secure Online Payment
secure payment
worldwide
FEATURES
IN THE BOX
WARRANTY
DELIVERY & RETURNS
🔓 UNLOCK TRADE PRICE
✔ AISI 316L Stainless Steel Tank — Premium Corrosion Resistance — The tank is constructed from AISI 316L stainless steel, pickled and passivated, and precision-welded using TIG and Plasma technology.
✔ Integral Air Source Heat Pump — Renewable Energy Utilisation — The integrated air source heat pump harnesses renewable ambient energy and recovered waste heat, significantly reducing electrical energy consumption compared to conventional direct electric water heating.
✔ External Condenser Coil Configuration — Optimised Heat Transfer — The heat pump condenser coil is wrapped directly around the outside of the tank, maximising the heat transfer surface area and delivering efficient, consistent thermal performance throughout the cylinder volume.
✔ Quiet Toshiba Rotary Compressor — Near-Silent Operation — A Toshiba rotary compressor provides reliable, high-efficiency compression with minimal acoustic output.
✔ Wide Operating Range — -20°C to +43°C Ambient — Designed to operate across an exceptionally broad ambient temperature range of -20°C to +43°C, ensuring reliable hot water production throughout the year regardless of external conditions.
✔ Ducted Air Supply and Exhaust — Flexible Heat Source Integration — Air supply and exhaust connections support ducted configurations, allowing the unit to draw from external ambient air, waste heat sources, or internal spaces.
✔ Large 1″ Solar Coil — Secondary Heat Source Ready as Standard — A large 1″ solar coil is fitted as standard, enabling direct integration with solar thermal collectors as a secondary heat source without additional modification.
✔ Optional 3kW Independent Element — Solar PV Diversion Ready — An additional 3kW independent heating element can be added to accept diverted solar PV energy or provide backup heating capacity.
✔ Anti-Titanium Electronic Anode — Advanced Corrosion Protection — The anti-corrosion titanium electronic anode provides active, maintenance-free cathodic protection throughout the cylinder service life.
✔ Automatic Anti-Legionella Cycle — Compliance Without Intervention — An integrated automatic anti-legionella cycle periodically raises stored water temperature to eliminate bacterial risk, supporting regulatory compliance without requiring manual activation.
✔ Modbus Connectivity and Smart Grid Ready — Full Modbus integration enables connection to building management systems and smart grid signals, allowing the unit to respond intelligently to grid demand, tariff signals, and wider building energy management strategies.
✔ Wi-Fi App Control — Remote Monitoring and Management — Integrated Wi-Fi connectivity enables full remote system monitoring, programming, and control via a dedicated app.
✔ R134a Refrigerant and Thick PU Foam Insulation — Efficient by Design — Environmentally responsible R134a refrigerant combined with thick polyurethane foam insulation and a soft grey PVC external coating delivers a thermally efficient, well-protected, and durable cylinder solution.
✔ Integrated air‑source heat pump + hot water storage tank in a single assembled system
5-Year Manufacturer Warranty: Cool Energy Air Heat Pump Hot Water System comes backed by a 5-year manufacturer warranty, reflecting the brand's commitment to quality and long-lasting craftsmanship. Should a qualifying manufacturing defect arise during normal, everyday use, the manufacturer will arrange for the product to be repaired or replaced, giving you confidence in your purchase for years to come. Please note that this warranty covers manufacturing defects only — it does not extend to cosmetic wear and tear, misuse, accidental damage, incorrect installation, or inadequate maintenance. Valid proof of purchase will be required when making a warranty claim. This warranty is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. For any warranty-related queries, please contact us at hello@icecoldspice.com
UK Delivery Once dispatched, we'll send you tracking information so you can follow your order every step of the way. Your order will be delivered to the nearest accessible point at your property boundary — drivers are unable to bring items inside. As this is a heavy item, please have two people available on delivery day. We strongly recommend not booking installers or making any arrangements that depend on a specific delivery date until your order has arrived safely. Estimated delivery date and any associated delivery costs for this product are indicated above the checkout button on this product page. If you would like to clarify this before making your purchase, please give us a call on 020 3740 1246.
Worry-Free delivery insurance At checkout you'll have the option to add our Worry-Free Delivery Insurance. This covers your order against transit damage, loss in transit, and theft on delivery. We'd strongly recommend it for peace of mind.
Change of mind standard in-stock returns You have 14 days from delivery to request a return by emailing hello@icecoldspice.com with your order number and reason for return. You then have a further 14 days to send the item back. Items must be unused, uninstalled, in original packaging, and in resaleable condition. Please note rejected deliveries or failed delivery attempts are classed as change-of-mind. Return postage is at your own cost. Refunds are issued within 14 days of us receiving and inspecting the item.
Bespoke, made-to-order, and pre-order items These cannot be returned for any reason, unless faulty or not as described.
Faulty or incorrect items Please inspect the packaging and item carefully on delivery and report any visible damage before signing for the goods with the driver. We recommend refusing the package if there are visible damages and making this reason clear to the driver. Contact us as soon as possible — and ideally within 48 hours — by emailing hello@icecoldspice.com with your order number, photos of the item, and a description of the issue. All faulty items are assessed in conjunction with the manufacturer, whose findings will inform the resolution offered. You are entitled to a full refund, repair, or replacement at no cost to you, including return postage.
Your statutory rights are not affected.
Are you a trade professional or business customer? Unlock BIG trade benefits including a hidden discount on this product.
✓ Your own private trade discount code, valid for one year
✓ Preferential volume and repeat order rates
✓ Dedicated 1-to-1 WhatsApp support
✓ Bespoke product customisation
✓ Specialist product sourcing
01. DOWNLOAD PRODUCT DATA SHEET
02. WHAT MAKES AN AIR SOURCE HEAT PUMP ECO-FRIENDLY?
Air source heat pumps use renewable heat from the outside air and require much less energy than traditional boilers to produce the same level of heating. This results in lower carbon emissions and reduced reliance on fossil fuels, especially when powered by low-carbon electricity.
03. IS THIS AIR SOURCE HEAT PUMP SUITABLE FOR MY PROPERTY?
Cool Energy air source heat pumps are suitable for most UK homes, including new builds and retrofits. They work best in well-insulated properties and are compatible with underfloor heating and oversized radiators. If you’re unsure, a heat loss calculation will confirm suitability.
04. CAN AIR SOURCE HEAT PUMPS REPLACE MY EXISTING GAS OR OIL BOILER?
Yes. Cool Energy air source heat pumps are designed to replace gas, oil, or LPG boilers. In most cases, the existing heating system can be adapted, although some radiator upgrades may be required to maximise efficiency.
05. HOW EFFICIENT IS A COOL ENERGY AIR SOURCE HEAT PUMP?
Cool Energy heat pumps typically achieve high seasonal efficiency (SCOP), meaning they produce multiple units of heat for every unit of electricity used, making them far more efficient than traditional boilers.
06. HOW MUCH WILL IT COST TO RUN COMPARED TO A GAS BOILER?
Cool Energy heat pumps typically achieve high seasonal efficiency (SCOP), meaning they produce multiple units of heat for every unit of electricity used, making them far more efficient than traditional boilers.
07. CAN THIS HEAT PUMP WORK WITH MY EXISTING HOT WATER CYLINDER?
In some cases, yes. However, many installations benefit from a heat-pump-ready cylinder or buffer tank to ensure correct temperatures and system performance.
08. HOW NOISY IS THE OUTDOOR UNIT?
Cool Energy air source heat pumps are designed for low-noise operation and comply with UK noise regulations. In most cases, the sound level is comparable to a modern fridge or quiet conversation.
09. HOW MUCH SPACE DOES THE SYSTEM NEED?
The outdoor unit requires a small external footprint, similar to an air conditioning unit. Internally, space may be required for a hot water cylinder or buffer tank, depending on your setup.
10. ARE COOL ENERGY AIR SOURCE HEAT PUMPS ELIGIBLE FOR THE GOVERNMENT GRANT SCHEME?
Yes, Cool Energy air source heat pumps are eligible for the UK Government’s Boiler Upgrade Scheme, subject to meeting the scheme’s criteria. Eligibility depends on the specific model, property suitability, and installation by an MCS-certified installer, who will confirm eligibility and apply for the grant on the customer’s behalf if applicable.
11. DELIVERY & RETURNS
Click to read our shipping policy and our returns policy.
We regularly check to ensure these are clear, fair, and in-line with the industry.
Fast & Free Delivery
Complimentary standard delivery to all UK mainland addresses. No minimum spend.
Finance Options
Securely pay with all major credit cards, or pay in 3 with PayPal.
Fast & Free Delivery
Complimentary standard delivery to all UK mainland addresses. No minimum spend.
Finance Options
Securely pay with all major credit cards, or pay in 3 with PayPal.
Categories
Useful Links
Company Details
Registered Company Number:
16326202
UK VAT No:
GB492097464
Registered Company Address:
124 City Road, London, EC1V 2NX
Contact Information
Our phone lines are open from 8am-8pm every day, including Bank Holidays and weekends.
Copyright © 2026 Ice Cold Spice