Price Promise

Our Price Promise

We want you to feel assured you’re getting the best value.
If the item you’re looking to buy from us is cheaper at a UK online retailer, tell us and we’ll do our best to match it.

What we can match

We’re able to match a price when:

  • It’s the same branded product — identical model, specification, size and colour.

  • Both retailers have it in stock and ready to dispatch.

  • The price is easy to verify, clearly shown on a UK website in GBP.

  • The purchase conditions are the same, including delivery options and eligibility to buy.

  • The competitor’s price is their standard listed price, not a temporary reduction.

We simply compare like-for-like, so everything stays fair and clear.

What we’re not able to match

We won’t be able to offer a match in the following situations:

  • Prices that come from temporary reductions, sales, vouchers, discount codes, flash promotions or trade-only deals

  • Exclusive prices such as staff, student or NHS/Blue Light discounts

  • Marketplace sellers (eBay, Amazon Marketplace) or unauthorised resellers

  • Prices offered in physical stores (we only compare with online retailers)

  • Clear pricing errors or unusually low prices

  • Items under £300 on our website

  • Items that are refurbished, graded, ex-display or grey imports

  • Any non-genuine branded stock

  • Where matching the reduction would result in a loss to us

Our promise applies only to genuine, fully authorised items sold under fair and comparable conditions.

How to raise your Price Match request

If you’ve found a better listed price for the item you want to buy from us, please get in touch before placing your order — we won’t be able to amend or refund prices retrospectively.

To help us verify the details quickly, please provide:

  • A link to the competitor’s product page

  • A screenshot clearly showing the product, price and availability

  • Any extra details that help us verify the information

We’ll review everything and let you know if we’re able to match the price.

We’ll always do our best

Every request is reviewed individually, and we’ll always do our best to match the price where it’s fair and reasonable to do so.
This policy may be updated or refined from time to time.